FAQ I own, plan to purchase a vacation rental property in Show Low, Pinetop or Lakeside, Arizona & Have questions about your Vacation Rental Management Opportunity. Fill out form below and a represantative will contact you directly. https://goo.gl/forms/8kmt8hnkmAXhVJM82 Why should I book with Cool Mountain Vacations? We want you to be able to escape the busy of everyday life and relax. We take pride in making your stay enjoyable, with beautiful surrounding views. We want you to experience Arizona like you never before, with plenty of exploring in the White Mountains. What is the difference between HomeAway/VRBO/AIRBNB and your site? HomeAway/VRBO/AIRBNB are advertising sites. We are the property management company that manages everything from marketing to maintenance and housekeeping. We advertise on some of these sites to get our homes the most visibility. What do I need to bring to the Cabin? All our properties are fully equipped, everything you need to cook a meal, from basic toiletries to linens. If you have a favorite pot that you like to use, I would recommend you bring it along. Does Cool Mountain Vacations allow pets? Most of our properties are pet friendly, under the description of our properties you will see “well behaved pets welcome.” Pets are not allowed on furniture, pick up after your pet. Does Cool Mountain Allow Smoking? All of our Cabins/properties are smoke free. You can smoke outside, please be mindful of fire restrictions and cleaning up any butts. What are your check-In/Check-out times? Check-In time is 3:00pm, Check-out time is 11:00am. If you would like an earlier check-in time please give us a call 24 hrs in advance and we will be able to confirm an earlier check-in when available. Later Check-out time may be extended if we are not expecting a guest the same day and can also be confirmed with a 24hr notice. How do I get the keys to the Cabin/Property? You will receive an automated email containing address of Cabin/Property along with a key code. When you arrive you will enter the key code to our lockbox which is located on the front porch, retrieve the key and make yourself at home. You can arrive at your leisure anytime after 3:00pm. Are the Cabins for Sale? All of our cabins are privately owned some are for Sale. If you are interested in purchasing a property here in the White Mountains, you can inquire with our Broker Tiffani Carpenter at (928) 358 - 9268 or firstname.lastname@example.org. What is your cancellation policy? 45 days before you are scheduled to arrive. If you have to cancel after the 45 days have passed, we will then offer to open up the Calendar and any days that re-book will be refunded. How many guests are allowed in the Cabin/Property? Every property has a number of maximum occupancy, please be respectful of this as the owners have set this number. You can always call us to verify as there may be special circumstances. What are your business hours? Our phones are open from 9am to 5pm Monday through Friday, however you can always call and leave a message, someone will get back to you as soon as possible. All our guests are sent our emergency number in case any issues arise during your stay. When will my credit card be charged? Yes, the full amount will be deducted upon booking. Some banks will hold the total amount for a 24hr period before deducting from your account. There are exceptions when booking for a month or more. (more details in next question) What type of payments do you accept? We accept Visa, Mastercard and Checks. Checks not accepted if Check-In is in less than 30days. $35 service charge will be incurred for returned checks. Will you accept Monthly Bookings? Yes, Monthly rates are listed under the description of each Cabin/Property. Our website does not recognize monthly rates, when you are ready to book give us a call and we can set it up for you over the phone. (we book up to one year ahead) I tried to book a reservation online but it gave me an error message. How do I know my reservation is secured? When booking online, an error message may appear after you hit submit, also if you hit the submit button more than once it will result in an error message that says either your dates are unavailable or that you already have a reservation. An automated email is sent when reservation has been completed this is another way to confirm that your reservation was received. You are welcome to call us if you are unsure. What do I do if I have not received an email confirmation? Our email confirmations are automated, sometimes this will cause your email server to send into your spam/junk mail. If you have checked your spam/junk mail and still have not received call us at (928) 532-1112 to confirm your email was entered correctly.